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Returns & Refunds

Whilst we’re confident that your pet will love their products, we understand sometimes things just aren’t quite right! Therefore, we’ve teamed up with a specialist returns company to try and make the process as easy as possible.

Can I return my order?

Yes, you can return your order up to 90 days after purchase. Just make sure the item is in the condition in which it arrived to you. The item should not have been damaged, chewed, washed, altered, pecked or barked at (we can tell!).

You will need access to a printer to get the label but it will also be emailed to you, so you can print it off at another time if necessary.

How do I return it?

Simply click HERE to be taken to the page for registering your return.

You’ll need:

  • Your order number (you can find this in your confirmation email or on the invoice that arrived with your order)
  • The postcode the order was delivered to OR your email address (hopefully you know both of these)

Then you can tell us what you’re returning, how many items are coming back, and your reasons for returning them, as well whether you want a refund or an exchange.

You’ll then need to print off your label, package it securely and take it to your local drop off point - the closest of which will be shown to you. A copy of the label will be Emailed to you so don't worry if you can't print it straight away!

If your order is too large for these services or you are unable to use the portal/print the label you can send your item(s) back to us directly to the address below:

Returns Department

Epic Pets

50 Oswin Road

Leicester

LE3 1HR

How much will it cost?

We’ve got a few options you can choose from to keep the cost down and also make it as accessible for you as possible. UK returns start from as little as £2.79.

When you register your return, you’ll be able to see any costs before you complete registration.

If we’ve made a pigs ear of your order then we’ll cover the returns costs for you!

What else do I need to know?

We aim to get your return processed within 14 working days, but you’ll be kept up to date along the way with updates emailed to you at various stages.

If you’re unsure at any time, just contact us and we’ll be able to give you an update on what’s going on.

If you’ve asked for an exchange and the replacement item is not available, then we’ll process an automatic refund for that item.

We are not responsible for any items sent/returned to us by accident. If you want these items back, we may ask you to cover the postage costs.

We reserve the right to refuse any refund or exchange if we deem the item to not be in its original condition, saleable condition or the description advised prior to the return.